Support Center
Help, From.Real Engineers.
Support at CodePlus Global goes to the team that builds the systems- not to a queue. Reach us on the channel that suits you, or start with the answers people ask for most.
Get in Touch
Four Ways to Reach Us
Whichever you choose, it reaches the same team. Include as much detail as you can- the system, what you expected, and what happened instead.
Email Support
Best for anything that needs a written record, a file, or a detailed description.
support@codeplus.global
Email usWhatsApp
Quickest for short questions and back-and-forth while something is in progress.
+94 74 368 3703
Open WhatsAppCall Us
For urgent matters, or when a conversation will be faster than a thread.
+94 74 368 3703
Call the officeContact Form
Not sure who you need? Send it here and we will route it to the right team.
Every enquiry, one form
Open the form
Response
Our team typically responds within one business day.
We provide an initial consultation to discuss your requirements and recommend the most suitable approach.
- Hours
- 24 hrs · Sri Lanka Standard Time (SLST)
- Based in
- Colombo, Sri Lanka
Maintenance & Support
What Support Covers
Ongoing support for the systems we build and the platforms we host.
- 01
Technical Support
Help with using, configuring and operating your system day to day.
- 02
Bug Fixes
Investigating and correcting defects in delivered software.
- 03
Feature Enhancements
Extending what a system does as your requirements change.
- 04
Performance Optimization
Tuning systems that have grown, slowed, or outgrown their original scale.
- 05
Security Updates
Keeping dependencies, platforms and configurations patched and current.
Documentation
Documentation for Your Deployment
Documentation is prepared for the specific system delivered to you, not published as a generic manual- because no two deployments are configured the same way. Your current documentation set is available from your project team.
System & Architecture Notes
How the system is put together, what it depends on, and where each part runs.
Administrator Guides
Managing users, permissions, configuration and the routine operational tasks.
User Guides
Step-by-step material written for the people who use the system daily.
API & Integration References
Endpoints, payloads and integration notes for connecting other systems to it.
Handover Material
What an internal team needs to take ownership: environments, access, and runbooks.
Release Notes
What changed in an update, and anything that needs action on your side.
Product Support
Platforms We Support
Every CodePlus platform is supported by the team that builds it. Name the product when you get in touch and it reaches them directly.
- InnaThanak.lk
- LagaKade
- AI Recruitment Platform
- Customer Relationship Management (CRM)
- Learning Management System (LMS)
- AI Business Automation Agents
Before You Write
Answers You May Already Need
A lot of what people contact us about is already written down.
Frequently Asked Questions
Services, products, how a project runs, NDAs, careers and the Academy.
OpenOur Services
The full capability map, from AI and software engineering to cloud and cybersecurity.
OpenCase Studies
How similar problems have been solved before, and what the work involved.
OpenPrivacy & Terms
How your information is handled, and the terms that apply to using this site.
Open
Let's Build
Still Need a Hand?
Tell us what you're running into and we'll get it to the right engineer. If it turns out to be a bigger conversation, we'll say so rather than leaving you guessing.
